Privacy Policy

1. Introduction

Floating Point Systems ("we," "us," or "our") operates our agentic infrastructure service and website (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

This policy applies to users in the United States, European Union, and worldwide. We are committed to complying with applicable privacy laws including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address and password when you create an account
• Payment Information: Billing details processed securely through Stripe (we do not store your full credit card numbers)
• Support Communications: Information you provide when contacting our support team

2.2 Information Collected Automatically

• Usage Data: Information about how you interact with our website (pages visited, features used)
• Device Information: Browser type, operating system, device type
• Log Data: IP address, access times, and referring URLs

2.3 Information We Do NOT Collect

We do not log or store your AI assistant conversations.

Your interactions with your personal AI assistant are not monitored, logged, or analyzed by Floating Point Systems. Your assistant runs on dedicated infrastructure, and we do not have access to your conversation history.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process payments and manage your account
• Send you important service-related communications
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), our legal basis for processing personal data includes:

• Contract Performance: Processing necessary to provide the Service you requested
• Legitimate Interests: Processing for our legitimate business purposes, such as fraud prevention and service improvement
• Legal Compliance: Processing required to comply with applicable laws
• Consent: Where you have given explicit consent for specific processing activities

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties that help us operate our business (e.g., Stripe for payments, cloud hosting providers)
• Legal Requirements: When required by law, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission

We do not sell your personal information to third parties.

6. Third-Party Services

We use the following third-party services that may collect and process your data:

• Stripe: Payment processing. Stripe Privacy Policy
• OpenRouter: AI model routing. Your AI queries are processed through OpenRouter to access various AI models.
• Cloud Infrastructure: We use secure cloud providers to host our services

7. Data Retention

We retain your information as follows:

• Account Data: Retained while your account is active and for a reasonable period afterward for legal and business purposes
• Transaction Records: Retained for the period required by applicable tax and accounting laws
• Usage Data: Aggregated and anonymized data may be retained indefinitely for analytics

8. Your Privacy Rights

8.1 Rights for All Users

• Access your personal information
• Correct inaccurate data
• Delete your account and associated data
• Export your data in a portable format

8.2 Additional Rights for EEA Users (GDPR)

• Object to processing based on legitimate interests
• Restrict processing of your data
• Withdraw consent at any time
• Lodge a complaint with your local data protection authority

8.3 Additional Rights for California Users (CCPA)

• Know what personal information is being collected about you
• Know whether your personal information is sold or disclosed and to whom
• Opt-out of the sale of personal information
• Non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us at admin@floatingpoint.systems

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure development practices

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. When we transfer data from the EEA, we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Cookies and Tracking

We use essential cookies necessary for the Service to function. We may also use analytics cookies to understand how users interact with our Service. You can control cookie preferences through your browser settings.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: admin@floatingpoint.systems
Data Protection Inquiries: admin@floatingpoint.systems

15. Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection Officer at admin@floatingpoint.systems